Responsible Play Policy

Version 2.0 - Last updated March 2026

1. Our Commitment to Responsible Entertainment

At Dead Certain Club, we believe that entertainment should be enjoyable, safe, and sustainable. While our Service is a prediction-based entertainment platform and not a gambling service, we recognise that any activity involving money and competition can, for some individuals, lead to unhealthy patterns of behaviour. We take this responsibility seriously.

This Responsible Play Policy outlines our commitment to promoting healthy participation, the tools and resources we provide to help you stay in control, and the support services available if you or someone you know needs help.

2. Understanding Our Service

Dead Certain Club operates as a subscription-based entertainment platform. It is important to understand what our Service is and what it is not:

  • Not gambling: Members pay a fixed monthly subscription fee for access to the platform. There are no wagers, bets, odds, or variable stakes. The subscription fee is the same regardless of what predictions are made.
  • Not betting: We do not operate betting markets, offer odds, or facilitate peer-to-peer wagering of any kind.
  • Subscription entertainment: Think of Dead Certain Club like a fantasy sports league or a prediction competition. You pay for access, make your selections, and prizes are distributed to those whose predictions prove correct.
  • Free entry available: Where required by law, free entry routes are available, further distinguishing the Service from gambling.

Despite these distinctions, we believe in proactive responsibility. Regardless of how the Service is classified legally, we want every Member to have a positive experience.

3. Healthy Participation Guidelines

We encourage all Members to follow these guidelines for healthy participation:

  • Set a budget: Decide in advance how much you are comfortable spending on entertainment subscriptions each month and stick to that amount. Your Dead Certain Club subscription should fit comfortably within your discretionary spending budget.
  • Set time limits: Be mindful of how much time you spend on the platform. While the Service is designed for occasional engagement (making predictions, checking results), be aware of your usage patterns.
  • Treat it as entertainment: Participation should be fun and lighthearted. Never participate with the expectation of winning prizes as a source of income. Prizes are a bonus, not a financial strategy.
  • Never chase losses: If you feel tempted to re-subscribe or upgrade your membership because you have not won a prize, pause and reflect. Each Round is independent, and past outcomes do not influence future results.
  • Balance with other activities: Ensure that participation in Dead Certain Club does not replace other social activities, hobbies, or responsibilities.
  • Do not borrow to participate: Never borrow money or use credit to fund your subscription. If you cannot afford the subscription from your regular discretionary budget, do not subscribe.

4. Self-Assessment Questions

Periodically ask yourself the following questions. If you answer "yes" to any of them, it may be time to reconsider your participation:

  • Am I spending more on subscriptions and entertainment than I can comfortably afford?
  • Is my participation in Dead Certain Club causing arguments or tension with family or friends?
  • Am I neglecting work, study, or personal responsibilities because of time spent on the platform?
  • Do I feel anxious, irritable, or restless when I am not able to check the platform?
  • Am I participating primarily to win money rather than for entertainment?
  • Have I tried to cut back on my participation but found it difficult to do so?
  • Am I hiding my participation from people close to me?
  • Do I feel a need to increase my level of engagement over time to achieve the same level of excitement?

If you answered "yes" to one or more of these questions, please consider using the self-exclusion tools described below or reaching out to one of the support services listed in Section 8.

5. Setting Personal Limits

5.1 Spending Awareness

Your subscription fee is a fixed monthly amount, making it easy to track your spending. We recommend reviewing your bank or credit card statements regularly to ensure your entertainment spending aligns with your budget. If you find that the subscription cost is causing financial strain, cancel your subscription immediately. You can always re-subscribe when your financial situation allows.

5.2 Time Management

The Service is designed for periodic engagement — submitting predictions at the start of a Round and checking results at the end. If you find yourself spending excessive time on the platform between these activities, consider setting time boundaries. Most mobile devices offer screen time monitoring tools that can help you track and limit your usage.

6. Self-Exclusion Process

If you feel that you need a break from the Service, we offer the following self-exclusion options:

6.1 Temporary Cooling-Off Period

You can request a cooling-off period of 7 days, 30 days, or 90 days. During this time, your account will be suspended, you will not be able to log in or make predictions, and your subscription billing will be paused. To request a cooling-off period, email support@deadcertainclub.com with the subject line "Cooling-Off Request" and your preferred duration. Cooling-off requests are processed within 24 hours.

6.2 Permanent Account Closure

You can request permanent account closure at any time. This will cancel your subscription, close your account, and delete your personal data (subject to our legal obligations to retain certain records as described in our Privacy Policy). To request permanent closure, email support@deadcertainclub.com with the subject line "Permanent Account Closure". Permanent closures include a mandatory 7-day waiting period during which you can change your mind. After this period, the closure is irreversible.

6.3 Third-Party Exclusion Requests

If you are a family member or friend concerned about someone's participation, you may contact us to discuss the situation. While we cannot close someone else's account without proper authorisation, we can provide guidance and resources. We will handle all such enquiries with discretion and sensitivity.

7. Recognising Warning Signs

The following behaviours may indicate that participation is becoming unhealthy. If you recognise any of these patterns in yourself or someone you know, we strongly encourage seeking support:

  • Spending more money on entertainment subscriptions than you can afford
  • Feeling compelled to check the platform frequently or obsessively
  • Becoming irritable or anxious when unable to access the Service
  • Neglecting personal relationships, work, or other responsibilities
  • Hiding your participation from family members or friends
  • Continuing to subscribe despite financial difficulties
  • Experiencing mood swings related to prediction outcomes
  • Borrowing money to maintain your subscription
  • Feeling a constant need to increase engagement or spending
  • Using participation as an escape from personal problems or negative emotions
  • Lying about the amount of time or money spent on the platform
  • Feeling guilty or ashamed about your level of participation

8. Support Resources

If you or someone you know is experiencing difficulties related to compulsive behaviour, financial stress, or mental health concerns, the following organisations offer free, confidential support:

Australia

  • Gambling Help Online — Phone: 1800 858 858 (24/7, free call) — gamblinghelponline.org.au — Live chat, phone, and email counselling available
  • Lifeline Australia — Phone: 13 11 14 (24/7) — lifeline.org.au — Crisis support and suicide prevention
  • Beyond Blue — Phone: 1300 22 4636 (24/7) — beyondblue.org.au — Mental health support

United Kingdom

  • GamCare — Phone: 0808 8020 133 (24/7) — gamcare.org.uk — Free information, support, and counselling
  • BeGambleAware — begambleaware.org — Free treatment, support, and advice

New Zealand

  • Gambling Helpline NZ — Phone: 0800 654 655 (24/7) — gamblinghelpline.co.nz — Free and confidential support

Ireland

Canada

International

  • Gamblers Anonymous — gamblersanonymous.org — International fellowship of men and women who share the common problem of compulsive gambling

9. Protecting Minors

Dead Certain Club is strictly an 18+ service. We take the protection of minors seriously and have implemented the following measures:

  • Age verification: All Members must provide their date of birth during registration. Accounts belonging to individuals under 18 will be immediately terminated.
  • Parental responsibility: We encourage parents and guardians to monitor their children's internet usage. Tools such as parental controls, content filters, and screen time monitors can help prevent minors from accessing age-restricted content.
  • Reporting: If you believe a minor is using the Service, please contact us immediately at support@deadcertainclub.com and we will investigate and take appropriate action.

We recommend the following parental control resources: eSafety Commissioner (Australia), Net Nanny, and the built-in parental controls available on iOS and Android devices.

10. Staff Training & Awareness

Our team members are trained to recognise signs of unhealthy participation and to respond appropriately and compassionately. Our customer support staff can:

  • Provide information about self-exclusion and cooling-off options
  • Direct Members to appropriate support resources
  • Process self-exclusion requests promptly and sensitively
  • Escalate concerns to senior management where appropriate

We regularly review our responsible play practices and update our training to reflect best practices in the industry. We are committed to continuous improvement in this area.

11. Contact

If you have questions about this Responsible Play Policy, need assistance with self-exclusion, or want to discuss any concerns about your participation, please contact us:

support@deadcertainclub.com

All responsible play enquiries are treated with the utmost confidentiality and compassion. We are here to help.